Privacy
Privacy policy
Updated . This is the privacy policy for PyreWare Game Studio.
Who we are
PyreWare Game Studio (“PyreWare”, “we”, “us”) makes original mobile games and publishes this website atwww.pyreware.com.
The developer name on our Google Play and App Store listings is PyreWare. Privacy questions go tostudio@pyreware.com. For people in the European Economic Area, the United Kingdom, and Switzerland, PyreWare is the controller of the personal information described here.
What this policy covers
This policy covers:
- the website at www.pyreware.com, and
- mobile games we publish on Google Play and the Apple App Store under the name PyreWare.
It explains what personal information we access, collect, use, and share, why we do it, how long we keep it, and how you can access or delete it. Each game also has its own Google Play Data safety section and Apple App Privacy details. Those store disclosures match this policy and the behavior of that game. If a game needs a practice that this policy does not already describe, we update this policy before we release that practice.
Apple and Google also process information under their own privacy policies when you use the App Store, Google Play, or a purchase billed by them.
At a glance
- Website. You do not need an account. We do not use advertising or analytics cookies.
- Games. A game can be played without an account unless an account is necessary for that game.
- Sale. We do not sell personal information. We do not let service providers sell personal information they process for us.
- Tracking. We do not track you across apps and websites owned by other companies. If a future game ever does, we will update this policy first and ask permission through Apple’s App Tracking Transparency prompt and any consent Google or the law requires.
- Sensitive device data. We do not access your contacts, photos, camera, microphone, SMS, call log, precise location, or the list of apps installed on your device unless this policy is updated first and the game explains the access in the app before asking.
- Hardware identifiers. We do not collect persistent identifiers such as IMEI, IMSI, SIM serial number, or MAC address, and we do not link them to other information.
- Deletion. You can request deletion from this page. See Delete an account or your data.
The website
Visiting www.pyreware.com does not require an account, and the site does not ask you to create one.
When you load a page, our hosting provider processes connection data so the site can be delivered and protected from abuse. That data includes:
- IP address,
- date and time,
- the page requested,
- browser type and operating system, and
- the referring page, if your browser sends one.
We use this information to operate, secure, and debug the website. We do not use it to recognize you across other websites, and we do not sell it. The site does not set advertising or analytics cookies. A host may set a strictly necessary cookie to tell automated traffic from a person. You can refuse cookies in your browser. The pages will still load.
If you email studio@pyreware.com, we receive the address you write from, your message, and any information you choose to include. We use that to answer you and to keep a record of the request.
Mobile games
Our games run on Android and iOS. A game stores preferences and progress on your device. We collect additional information only when a feature needs it, and only as described in this policy and in that game’s store listing.
Before a game accesses personal or sensitive information that you would not expect, including anything collected in the background, the game itself explains what is accessed, why, and whether it is shared. That explanation appears in the game before the permission or consent request, not only in this policy. We ask for a clear action from you, such as tapping an accept button. Closing the message is not consent. You can refuse, and where the game can still be played without that access, we provide a way to continue.
If a game includes third-party code, such as a crash report or cloud save, that code may process information only to provide the feature we use it for. We remain responsible for that processing. The game’s Data safety section and App Privacy details describe the data involved.
Data we collect
This table is the full set of categories we use today. “No” means we do not collect that category.
| Data | Website | Games |
|---|---|---|
| Email address and the message you send us | Yes, if you email the studio | Yes, if you email the studio about a game |
| Player or account identifier | No | Only if that game saves progress online or offers an account. The identifier is one we create for the game, not a hardware ID. |
| Advertising identifier (Google Advertising ID or Apple IDFA) | No | No, unless a future update of this policy says a specific game uses it, and only after any consent the platform requires |
| Persistent hardware identifiers (IMEI, IMSI, SIM serial, MAC) | No | No |
| Purchase history | No | Product identifier and whether a purchase succeeded, received from Apple or Google. Not your card number. |
| Game progress, scores, and settings | No | On your device. On our servers only if the game offers cloud save or an account. |
| Crash logs, performance, device model, OS version, language | Connection logs described above | Yes, when a game reports crashes or performance, so we can fix defects |
| Precise location, contacts, photos, camera, microphone, SMS, call log, installed apps | No | No |
| Payment card or government ID numbers | No | No. Apple or Google processes payment. |
How we use data
We use personal information only for these purposes:
- to provide the website and the game you chose to use,
- to save progress, settings, and purchases you made,
- to reply to support and privacy requests,
- to protect the website, the games, and players against fraud, abuse, and security incidents,
- to diagnose crashes and fix defects,
- to meet a legal duty, such as tax or accounting rules for a purchase, and
- if a future game includes advertising, to show and measure that advertising, only after this policy is updated and any required consent is given.
We do not use personal information for a purpose that is incompatible with this list.
Where the GDPR, UK GDPR, or Swiss law applies, we rely on:
- Contract, to provide a game you use and to honor a purchase.
- Legitimate interests, to keep the service secure, answer support mail, and fix crashes, limited to what is necessary.
- Consent, for optional access such as an advertising identifier, tracking, or any device permission that needs it. You can withdraw consent in the device settings and by emailing us. Withdrawal does not affect processing that happened before you withdrew.
- Legal obligation, where a law requires us to keep or disclose information.
We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing.
Advertising and tracking
The website has no ads. Current games are not described as ad-supported because we have not published a game that uses an advertising identifier.
We do not track you across apps and websites owned by other companies. “Track” here has the meaning Apple uses for App Tracking Transparency: linking information collected from a PyreWare game with information from other companies’ apps or sites for advertising, or sharing it with a data broker.
If that changes, we will update this policy before the game ships, say so in the game’s App Privacy details and Google Play Data safety section, and request permission on iOS with the App Tracking Transparency prompt. On Android we will use the Google Advertising ID, honor the advertising-ID opt-out and any consent screen Google requires, and we will not link that identifier to a persistent hardware identifier.
Paid features of a game are not conditioned on you agreeing to tracking or to advertising personalization.
Purchases
Purchases inside a game are billed by Apple or Google. They process your payment details under their own privacy policy. We receive a confirmation, a product identifier, and information needed to unlock what you bought or to restore it on another device. We do not receive your full payment card number.
A subscription billed by Apple or Google is managed in your App Store or Google Play subscription settings. Deleting a PyreWare account does not cancel that subscription. Cancel it with the store if you do not want to be billed again.
Who we share data with
We share personal information only with:
- Service providers who host the website, host game saves, deliver email to studio@pyreware.com, or process crash reports. They may use the information only to perform the service for us and must protect it. They may not sell it.
- Apple and Google, when you download a game, make a purchase, or when their platforms generate install and crash information under their own terms.
- Authorities, when the law requires us to disclose information, or to establish or defend a legal claim.
- A buyer of the studio, if PyreWare is sold or merged. We will update this policy and, where the law requires notice before the transfer, we will give that notice.
Any third party that receives personal information from a game, including an analytics tool, an advertising network, or a related company, has to protect it to at least the standard in this policy. We do not sell personal information for money, and we do not share it for cross-context behavioral advertising.
We may process information in the United States and in other countries where we or our providers operate. Where the GDPR, UK GDPR, or Swiss law requires a safeguard for that transfer, we use an approved mechanism such as standard contractual clauses.
Children
The website is a general-audience studio site. It is not directed at children under 13, or under 16 in the European Economic Area or the United Kingdom.
A game is not directed at children unless its store listing says that it is. If a game is directed at children, or we know a player is a child, we follow the Children’s Online Privacy Protection Act, the Google Play Families policy, and Apple’s rules for kids’ apps. In that case we collect only what the game needs to function, we do not show behavioral ads, we do not track the child, and any SDK in the game is one approved for a child-directed service where the store requires that.
If you are a parent and believe we have information about your child, email studio@pyreware.com. We will delete it.
How long we keep data
- Website connection logs: up to 90 days, then deleted or reduced to counts that do not identify a person.
- Support emails: up to 24 months after the last message in the thread, or sooner if you ask and we do not have to keep the message for a legal claim.
- Crash and performance reports: up to 90 days.
- Information stored only on your device: until you delete the game or clear its data. Uninstalling the game removes it from the device. We cannot delete on-device data after the app is gone.
- Account and cloud-save data: for as long as the account exists, then deleted after a deletion request, as described below.
- Purchase records we must keep for tax or accounting: for the period the law requires, then deleted.
How we protect data
We transmit personal information over HTTPS. Access to support mail and to any server-side game data is limited to people who need it to operate the studio. We choose providers that protect information in transit and restrict their own access.
No method of storage or transmission is perfectly secure. If a breach of personal information requires us to notify you or a regulator, we will do that.
Your rights
Depending on where you live, you can ask us to:
- confirm whether we process personal information about you and to give you a copy,
- correct information that is inaccurate,
- delete information,
- receive a portable copy of information you provided,
- restrict or object to processing based on legitimate interests,
- withdraw consent, and
- appeal a refusal, or complain to a regulator.
Email studio@pyreware.com with the subject “Privacy request”. Tell us the game, if any, and the right you want to use. We may ask for information only to confirm that the request is yours, so we do not disclose or delete another person’s data. We respond within 30 days. If a law allows a longer period because the request is complex, we will tell you why before the first 30 days end.
We will not discriminate against you for exercising these rights. A game feature that needs the deleted data, such as a cloud save, will stop working after deletion. The rest of a game that can run on the device still can.
European Economic Area, United Kingdom, and Switzerland
You can lodge a complaint with the data protection authority where you live, where you work, or where you believe a problem occurred. We would like the chance to address the request first at studio@pyreware.com.
California and other US states
We do not sell personal information and we do not “share” it for cross-context behavioral advertising, as those terms are used in the California Consumer Privacy Act. We do not use sensitive personal information to infer characteristics about you. You may use an authorized agent if the law where you live allows it. The agent must show that they are allowed to act for you, and we may still ask you to confirm the request.
Delete an account or your data
This section is the public page for deleting a PyreWare account and the personal information associated with it. Use it if you no longer have the game installed. You do not have to download the game again to make the request.
If a game lets you create an account, you can delete it in either of these ways:
- In the game. Open account settings and choose Delete account. The control is labeled as deletion, not as a temporary deactivation. If the game has no account, this step does not apply.
- From this website. Email studio@pyreware.com with the subject “Account deletion”. Include the name of the game and the email address or player name on the account. If you never created an account and want other information deleted, such as a support email, say that in the message.
We may ask one question to confirm that you control the account or the email address. We will not ask you to reinstall the app. We delete the account and the personal information associated with it within 30 days of a verified request. Deletion removes the account. Turning the account off, or freezing it, is not a substitute.
What we delete, and what we may keep:
- We delete the account identifier, cloud saves tied to that account, and support messages tied to that request when you ask us to delete those too.
- We keep purchase records for as long as tax or accounting law requires, and a short security log if we need it to prevent fraud or abuse. If we keep something, we restrict it to that purpose and tell you what category we kept.
- Information that stays only on your device is removed when you delete the game. We cannot erase it remotely after you uninstall.
- A subscription billed by Apple or Google continues until you cancel it in App Store or Google Play subscription settings. Say so in your email if you also want help finding that setting.
The same address, studio@pyreware.com, is how you revoke consent or request deletion of website logs and support mail, even if you never created an account.
Google Play and the App Store
Every game we publish includes a link to this policy in the app and in the store listing. The URL is https://www.pyreware.com/privacy. It is a normal web page, available without a login, including outside the country where the game is installed.
For Google Play, the Data safety form for each game describes the same collection, use, and sharing as this policy, including data handled by any SDK in that game. The account-deletion link we enter in Play Console is https://www.pyreware.com/privacy#delete-account.
For the App Store, the App Privacy details for each game describe the same collection. The privacy policy URL is https://www.pyreware.com/privacy. A privacy choices URL, if we provide one in App Store Connect, is https://www.pyreware.com/privacy#privacy-choices. Games that include third-party code ship the privacy manifests Apple requires for that code.
Inside a game that offers an account, account deletion is also available in the account settings, as Apple’s App Store Review Guideline 5.1.1 and Google Play’s account deletion rule require.
Changes
If we change this policy, we post the new version on this page and change the date at the top. If a change materially affects a game you already use, we also give notice in that game or through its store listing before the change applies. Continuing to use the website after the date of an update means the updated policy applies to the website.
Contact
PyreWare Game Studio
Email: studio@pyreware.com
Web: www.pyreware.com
Write to that address for a privacy request, an account deletion, or a question about this policy.